Refund policy

Pret. Inc. Return Policy

If you’ve decided the Pret Helmet that you ordered through prethelmets.com isn’t right for you, you may return it to us in new, unused condition within 30 days of receipt.

Please ensure your helmet and its packaging do not sustain damage during your care, to ensure anything you return is done so in perfect condition. Pret will accept helmet returns under its sole discretion, any signs of use or neglect will void your return request.

Approved returns are processed upon receipt. You can expect a refund within 7 to 14 days of our receiving your return.  

How to start a return:
You can initiate return requests directly through the online store. Simply access your account by clicking the login button at the top right of the page (the profile icon), sign in using a one-time password sent to your email, then find the product you want to return.

Please note: You are responsible for purchasing a return label. Shipping costs for returns are the responsibility of the customer and will not be reimbursed. Original shipping charges (if applicable) are not refunded when an order is returned.